BluMuslin hopes you are delighted with every order you place with us. If you’re not happy with your order, we would be pleased to accept timely returns of unused, unwashed, unaltered, and undamaged items with all tags attached in the original condition within 14 days from the date you received your order. Items must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials.
We do not accept returns on accessories including jewellery, scarves, stoles and garments received with makeup marks. This means customers are advised to take care appropriate precautionary measures when trying on garments to ensure the garments are not marked. All shoes are tried on carpet only. Altered and custom-made items cannot be returned and will not be accepted. No returns or exchanges will be accepted on the following items. Sales of the following items are considered final:
- Bespoke Items
- Made to Order
- Fine Jewellery
- Vintage Items
- Shoes & Bags
Whilst we are offering complimentary shipping on all products purchased by the customer as a launch special, returns must be organized and paid for by the customer at their own expense. Please note we cannot accept responsibility for packages we do not ship ourselves.
Goods are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If your item is faulty when you receive it, you can return it for a refund to us within 30 days of the day you received them.